SHIPPING + returns

Shipping

Delivery within Australia

Modstitch offers Free Standard Shipping on all orders within Australia.

All goods are dispatched from Melbourne and are delivered by Australia Post.

Most orders are dispatched within 1-3 business days.

Due to the Covid-19 outbreak Australia Post are experiencing delays in their network. Upon dispatch we will send you a notification email and your order should arrive within 5 to 15 business days for standard delivery and 3 to 7 business days for express delivery.

Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames. Modstitch cannot be held responsible for delays within the Australia Post network.

Once your order leaves our warehouse, you will receive an email from Australia Post with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our store, it is in the hands of Australia Post.

We suggest you give an address where you will most likely be during the day to receive delivery, as you may be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

International delivery

International delivery is set at a flat rate of $10 AUD.

Your order will be dispatched from Melbourne within 1-3 business days.

You will receive your order within approximately 10-21 working days from your order date. But due to the Covid-19 outbreak, this may be delayed.

Refunds + Returns Policy

If you change your mind, unwanted or unused items may be refunded or exchanged within 30 days of purchase. Please email hello@modstitch.com.au us for help. You will be responsible for the cost of sending the order back to us.

If your order arrives damaged or missing pieces, please send us a photo to hello@modstitch.com.au so we can investigate and organise an exchange or refund. Please note we are unable to provide refunds or exchanges without the damaged items and proof of purchase.

Refunds are issued in the same currency as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

Can I cancel my order?

An order can only be cancelled up to the point it is dispatched. We pride ourselves in dispatching orders promptly, so to cancel please contact us immediately before the goods have left our control. You will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds + Returns Policy above.